1. Terms of Use
2. Our Legal Bases of Processing
3. Information We Process
4. How We Use Personal Information
5. Sharing Your Information with Third Parties
6. Links to and Interaction with Third-Party Sites
7. Choices and Opt-Out Options
8. Information Security
9. Children’s Privacy
10. Our Commitment to Privacy
11. Contact Us
1. Terms of Use. This Privacy Policy is an integral part of the Site's Terms of Use (the "Terms"). Any capitalized terms not defined in this Privacy Policy will carry the meanings ascribed to them in the Terms.For purposes of this Privacy Policy, "Personal Information" refers to information that can be used, alone or combined with other data, to identify an individual, including but not limited to first and last names, email addresses, phone numbers, home or physical addresses, and other contact information. In some regions and depending on its use, an IP address may also be considered Personal Information, in which case we treat it as such for all handling and safeguarding purposes.You are under no legal obligation to provide us with Personal Information or to use the Site. By using the Site and engaging with the Services, you agree to this Privacy Policy and our data practices described herein. If you do not agree, please refrain from accessing or using the Site or Services.2. Our Legal Bases of Processing. We process Personal Information in compliance with applicable data protection laws, relying on the following legal grounds:2.1 Consent. We may request your consent to process your Personal Information for additional services, such as subscribing to newsletters or obtaining personalized offers. If we rely on consent, you can withdraw it at any time by submitting a request through our contact form. Please note that incomplete or unrelated inquiries may not receive a response. Once verified, we will respond to your request.2.2 Contract Performance. By using the Site, you indicate your intent to access our Services, which requires processing certain Personal Information. For example, we may need your location information to connect you with relevant moving services from our Partners (as detailed in section 3.1.1).2.3 Legitimate Interests. We may process your Personal Information based on legitimate business interests, such as operating, enhancing, and promoting the Services (e.g., personalizing your experience or analyzing usage trends) and safeguarding our business (e.g., managing fraud or ensuring site security).2.4 Legal Obligations. In certain situations, we may process your Personal Information to fulfill regulatory requirements, such as addressing user or authority complaints.Your Personal Information is collected through various channels: when you provide it directly to us, when we collect it from your device, through your interactions with us, or from your interactions with others.3. Information We Process. When you visit the Site or use our Services, we may gather certain information about your visit and usage in the following ways:3.1 Information You Provide to Us. Some Services require you to actively provide Personal Information to use them. Your consent is specifically required for these features, such as submitting your personal details and preferences to receive personalized offers from our Partners (as outlined in section 3.1.1) or subscribing to newsletters available on certain Sites. Some information is collected based on your consent to this Privacy Policy, as detailed below.3.1.1 Third-Party Forms and Services: The Site provides comparisons and ratings of various service providers, platforms, brands, and businesses (collectively, "Partners") and their offerings (collectively, "Products"). We may connect you with Partner offers and Products via an online request form, completed with your express consent, to facilitate connections with relevant Partners (“Lead”). Information you submit will be shared directly with our Partners and handled according to both their privacy policies and ours. Your Personal Information will be used as described in section 2 above.3.1.2 Contact Us. When you send us a request—whether through our contact form, email, or other means—you may provide Personal Information such as your name and email address. This information, along with your request, will be used to address your inquiry and for our legitimate business needs, as detailed in sections 4 and 5.3.1.3 Blogs, Newsletters, Surveys, and Promotions.The Site may include blogs, reviews, and articles covering Partners, Products, and relevant industries. You may also have opportunities to subscribe to newsletters. These interactions, such as subscribing, may require you to provide certain Personal Information, like your name and email address.3.2 Information We Collect from You. We collect information about how you use the Services and interact with the Site through various means:3.2.1 Device Information.To ensure compatibility and deliver tailored experiences, we collect device information such as device type and version, operating system, language, location, time zone, browser type, and screen resolution, as well as other details accessible via a user agent.3.2.2 Interactions and Usage: To provide and enhance our Services, operate the Site, and synchronize with our Partners and affiliates, we collect information about your interactions and usage patterns. This includes URLs directing you to the Site or referred from the Site, internal Site URLs (such as clicks or page views), timestamps of Site usage, and the timing of clicks and page views.3.2.3 Log Files: We gather information through server log files and tracking technologies on the Site, such as pixel tags, to analyze trends and monitor user engagement. Collected information may include IP addresses provided by your Internet Service Provider. IP addresses are collected temporarily for specific purposes: to understand your geographic location (country, region, language) and deliver the Services in your preferred language; to identify and block potentially fraudulent IPs using automated tools; and to retain records of any consents given to us or our Partners.3.2.4 Click ID: We may collect certain non-personally identifiable information, such as Google Click ID (GCLID), to evaluate advertising effectiveness and enhance our services. This data, collected without cookies, is used strictly for performance tracking and analytics and is not linked to personal identifiers like your name or contact details. By using our Site and services, you consent to the collection and use of this non-identifiable data, which is processed solely for non-personally identifiable purposes to protect your privacy.3.2.5 Cookies and Similar Technologies:The Site may use "cookies" and other anonymous tracking technologies, like "web beacons," implemented by us or third-party providers. A cookie is a small file sent to your device when you visit a website, enabling it to recognize your browser upon return. Cookies may store your preferences and other Site interaction details. You can adjust your browser settings to refuse cookies or indicate when a cookie is being sent. However, certain Site features or services may be limited without cookies. Pixel tags, often used alongside cookies, are placed on websites to track activity or monitor when emails are opened.3.3 Information We Receive from Third Parties. Like many online services, the Site and Services operate in collaboration with third parties, including Partners, affiliates, and other entities. To enable this collaboration and provide you with tailored offers and services, we may receive certain information from third parties, such as an internal user identifier generated by our system, details of Products you purchased or applied for from Partners, and a summary of actions you’ve taken (e.g., clicks, purchases, views, form submissions, or phone calls). On some Sites, you may choose to use the Service via click-to-call, in which case a third-party vendor facilitates the call, tracking, and feedback process. In this scenario, only the phone number used to initiate the call is provided to us (with no additional information about you), solely for tracking successful referrals with our Partners. We use this information for referral purposes only unless you provide explicit consent for other uses.4. How We Use Personal Information. In addition to the specific uses of information collected as outlined in this Privacy Policy, we use Personal Information in the following ways:1. To administer and provide the Site and Services to you
2. To further develop and improve the Site and Services
3. To track and count referrals and advertisements
4. For user validation and anti-fraud monitoring
5. To respond to your inquiries and other communications
6. To identify and authenticate your access to the Site
7. To market personalized offers tailored to you
We share your Information with our storage providers, service providers, social media platforms, law enforcement (if necessary), Partners, affiliates, analytics tools, and mapping services.5. Sharing Your Information with Third Parties. We only share your Personal Information with third parties under the following circumstances:5.1 Data Storage and Security Platforms ("Data Platforms"); We use third-party cloud and storage services to store and retain the Information we collect. This means we may transfer your Information to third-party entities worldwide, including the U.S., for storage or other processing needs. These entities, such as Amazon Web Services (AWS) [privacy policy](https://aws.amazon.com/privacy/), maintain strict privacy and data security standards and comply with applicable data protection laws.5.2 Third-Party Service Providers. We may share your Information with various third-party service providers who assist in our business operations (e.g., customer support and email or phone management) and help us understand, operate, and improve the Site and Services. These providers process your Personal Information solely on our behalf.5.3 Social Media Platforms. To improve ad relevance, we may share hashed versions of your Information with advertising partners like Google and Meta, through services like Google Customer Match. We may also share information with social media platforms (e.g., Facebook, TikTok) for marketing and operational purposes. These platforms may collect your Personal Information independently and may combine it with the non-identifiable information we provide, based on your separate consent with them. Any resulting Personal Information is subject to the social media platforms’ own privacy policies and is not governed or managed by us. You may opt out of this data sharing as allowed by law, as detailed in section 9 (State Privacy Notice).5.4 Enforcement. We may disclose your Personal Information to third parties if we believe it is helpful or necessary to: (a) comply with applicable law, regulation, legal process, or government request; (b) enforce our Terms of Use, including investigating potential violations; (c) detect, prevent, or address fraud or security issues; and/or (d) protect the rights, property, or safety of Best4.me, our affiliates, users, yourself, and/or the public.5.5 Offerors. If you choose to receive offers from our Partners based on your Personal Information, the Services may prompt you to submit an online request (“Request”). In this case, we will share your Request information with our Partners and service providers to provide you with personalized offers and relevant information. By submitting a Request, you agree that both Best4.me and the offerors may contact you directly with quotes or offers through the contact methods you provided, such as mail, email, phone, text, and other channels. You may also receive telemarketing calls from offerors or third parties on their behalf (including automated or prerecorded messages) as a result of submitting a Request, even if your phone number is on a do-not-call registry. You acknowledge that: (a) Partners may contact you based on the information you submitted; (b) we do not control the manner or content of Partner communications; and (c) each Partner is responsible for its own privacy policy, which may differ from this Privacy Policy.5.6 Affiliates, Merger, Sale, or Bankruptcy. We may share your information with our affiliated entities, including parent companies, subsidiaries, or sister companies. In the event that Best4.me or one of our affiliates is acquired, merged with a third party, or sells all or part of its assets, we reserve the right to transfer or assign the Personal Information and other data we have collected. In such cases, the acquiring entity will oversee data practices and ensure your rights are upheld as per applicable law.We may also share non-Personal Information with third parties under specific conditions:5.7 Analytic Tools. We use analytics tools, including Google Analytics and Tableau, to understand user behavior on our Site and Services, such as page views, clicks, movements, scrolling, and keystrokes. For further details on cookies, please refer to our Cookie Policy. 5.8 Google Maps. The Site may include features and content from Google Maps. Use of these features is subject to the current Google Privacy Policy, available at [https://www.google.com/policies/privacy/](https://www.google.com/policies/privacy/).6. Links to and Interaction with Third-Party Properties. The Site may link to third-party websites (such as those of Partners), content, and other online properties (collectively, "Third-Party Properties"). When you click through to these Third-Party Properties or provide Personal Information on them, that data is shared with the third party. We are not responsible for the privacy practices or data collection of such Third-Party Properties. We recommend reviewing the terms, conditions, and privacy policies of any Third-Party Property you choose to use or interact with.7. Choices and Opt-Out. You have the choice to provide us with your information for the purposes outlined in this Privacy Policy and may exercise your rights regarding your Personal Information as permitted by applicable law. For example:7.1 Cookies and Tracking Technologies. You can set your browser to block cookies from the Site or third-party services. (For details, see Section 3.2.4.)7.2 User Rights. Where applicable, you may request to access, update, or remove your Personal Information from our servers.7.3 EU Data Subject Rights. We do not collect any personal information from EU data subjects.State Privacy Notice. In certain cases, state privacy laws may govern our data-sharing practices. This section may apply to you and supplement our main privacy policy. Some state privacy laws provide specific rights for residents concerning their Personal Information. If you are a resident of one of these states, and as allowed by law, you may:• Request to Know/Access. You may have the right to know what information we have collected, used, or disclosed in the past twelve (12) months. See Section 3.1 (Information You Provide to Us), Section 3.2 (Information We Collect), and Section 3.3 (Information We Receive from Third Parties) for details on applicability and conditions for exercising this right. We will also disclose the specific pieces of Personal Information collected about you upon receiving a verified request as outlined in these sections.• Request of Deletion. You may have the right to request that we delete any of your Personal Information from our databases, subject to certain exceptions (e.g., detecting security incidents, debugging, or legal compliance). Once we verify your identity and confirm that no exception applies, we will remove your Personal Information from our records.• Request to Opt-Out from Sale or Share of Personal Information. Although we do not sell Personal Information, some state laws may consider certain cookie usage as a “sale” of Personal Information. If you are a resident of one of these states, you may click the “Do Not Sell My Personal Information” link at the bottom of our homepage to opt out of such “sales.” After opting out, you may still see general audience advertising for our services.• No Discrimination. We will not discriminate against you for exercising these rights by: (A) denying you goods or services; (B) charging different rates for goods or services; (C) providing a different level or quality of goods or services; or (D) suggesting any change in price, rate, level, or quality of goods or services. However, we may adjust rates or service quality if reasonably related to the value derived from your collected Personal Information.• Handling Privacy Requests. We strive to respond to verified consumer requests within forty-five (45) days. If additional time is needed (up to another 45 days), we will provide the reason and extension period in writing. We may deny requests if verification fails or if certain activities (e.g., detecting security incidents, debugging, or legal compliance) require retention of your Personal Information.Do Not Track Notice. Some web browsers include a “Do Not Track” (“DNT”) signal, an HTTP header that indicates your preference to limit tracking of your activities on the Service or through cross-site tracking. Currently, we do not respond to DNT signals.8. Information Security. We and our third-party service providers/affiliates implement data security systems and procedures to protect information transmitted, processed, and stored on the Site, as well as on our computer servers and systems. For instance, the Site and data in transit are encrypted with SSL, and we periodically review our data practices to ensure consistent monitoring. We also use third-party services that adhere to various information security standards and certifications (both at rest and in transit), and we regulate data access within our organization. While these measures reduce the risk of security breaches, they do not provide absolute security, and we cannot guarantee that the Site and our servers are immune to unauthorized access or other security risks.9. Children’s Privacy. The Site and Services are not intended for users under 18. We do not knowingly collect Personal Information from anyone under 18. If we become aware that we have collected such information from a user under 18, we will make reasonable efforts to delete it promptly. If you believe we may have such information, please contact us through our contact form.10. Commitment. We are committed to protecting your privacy online and continuously improving the Site to meet best practices and privacy requirements in all jurisdictions where the Site is available.11. Contact Us.11.1 General Data Protection Regulation (GDPR) - European Representative. In compliance with Article 27 of the GDPR, Best4.me has appointed European Data Protection Office (EDPO) as its GDPR representative in the EU. You can reach EDPO for GDPR-related inquiries by:• Emailing: privacy@edpo.brussels
• Using EDPO’s online request form at [https://www.edpo.brussels/contact](https://www.edpo.brussels/contact)
• Writing to: EDPO, Avenue Huart Hamoir 71, 1030 Brussels, Belgium
11.2 General Inquiries. We aim to make this Privacy Policy clear and accessible. If you have questions, you may contact us at: Best4.me, 14 Devonshire Square, London, EC2M 4YT United Kingdom. For data protection inquiries, please use our designated privacy form, available for matters related to your legal rights outlined above. Non-relevant inquiries sent via this form will not receive a response.
